Return Policy
7 Day Return Policy
At ERAMI, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your jewellery purchase, you may return it to us within 7 days of the delivery date for a full refund or exchange, subject to the terms and conditions outlined below.
Conditions for Returns
- Eligibility
- The item must be returned within 7 days from the date of delivery.
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, including all tags, certificates, and accessories.
- Return Process
- To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return.
- Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Please securely package the item and include the RAN inside the package.
- Shipping
- The customer is responsible for return shipping costs unless the item was damaged or defective.
- We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Inspection and Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Exchanges
If you wish to exchange an item for a different size or style, please contact our customer service team. Exchanges are subject to availability.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or personalised jewellery
- Items purchased on clearance or sale
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a description of the issue. We will work with you to resolve the issue promptly, including offering a replacement or full refund.
Contact Us
If you have any questions about our 7 Day Return Policy, please contact us at:
ERAMI Customer Service
Email: info@erami.com
Phone: 8791791632
